Returns

A woman tries on a red dress and looks at her reflection in a mirror.
E-Commerce

Why so many online reviews complain about items that are red

Seven out of 10 reviews that mention red are negative, often because the color looks different in person.

Andrew Adam Newman
Woman checking herself in mirror while trying on new jeans.
DTC

How Tote helps redirect online shoppers to stores’ fitting rooms

Retail brands using the technology report lower returns and heftier orders.

Andrew Adam Newman
A stack of clothing with a slip of paper that says "Returns."
DTC

How optional upfront fees could help retail’s return-cost headache

With Offset from Loop, consumers can opt for a small fee at checkout rather than paying the full return fee later.

Andrew Adam Newman
A stack of clothing with a slip of paper that says "Returns."
E-Commerce

Retailers say returns misbehavior is their biggest concern

It impacts them even more than supply-chain disruptions and high operational costs: Loop survey

Andrew Adam Newman
A shopper holds up a BinStar shopping tote inside a BinStar store.
Stores

BinStar is turning other retailers’ returns into a thriving store concept, and is about to open its fourth store.

The Massachusetts-based chain is about to open its fourth store with an ethos of “loosely organized chaos.”

Andrew Adam Newman
Operations

How retailers are solving return issues with reverse logistics solutions

Learn how retailers reduce return rates and transform returns from a headache into an opportunity, all while enhancing the customer experience and boosting efficiency.

Retail news that keeps industry pros in the know

Retail Brew delivers the latest retail industry news and insights surrounding marketing, DTC, and e-commerce to keep leaders and decision-makers up to date.