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The Customer Experience Relationship

How brands are working to build their connections with consumers.

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LATEST NEWSLETTER:

BORIS is increasingly a thing.

Legal

Many people are violating copyright law creating user-generated products: survey

Numbers Game: The numbers you need to know.

Katishi Maake

Returns

Survey: Returning online purchases to stores instead of shipping them is on the rise

Nearly half of retailers report that buy online, return in store (BORIS) has increased over the last 12 months.

Andrew Adam Newman

Store Design

How Kizik’s store showcases what it means to be a ‘hands-free’ shoe

DTC brand Kizik’s first store turns shoe shopping on its head, encouraging you to try on any shoe first and choose a style second.

Andrew Adam Newman

International

What international retailers need to know about the Saudi Arabian luxury consumer

The once-closed country is now home to a range of international luxury brands that may want to consider the differences in culture and customer service expectations.

Jeena Sharma

Latest Stories

All Stories

Retail

A certain royal has a vintage car that runs on wine and cheese, and Starbucks may be doing something different with its ice

Jeena Sharma | 05.26.2023

Beauty

Dupes and Jennifer Coolidge helped deliver a strong quarter for E.l.f. Beauty

Erin Cabrey | 05.25.2023

Food & Bev

At Boston Beer, Truly faces troubles, while Twisted Tea triumphs

Erin Cabrey | 05.25.2023

Retail

CEOs sound alarm about organized retail crime, but critics say it’s a false alarm

Andrew Adam Newman | 05.25.2023

A sign in a store that says, "Shoplifters will be prosecuted."

International

Unpacking Shein’s comeback in India

Jeena Sharma | 05.24.2023

Quick Insights

Retail storefront with an "Out of Stock" sign in the window with empty shelves behind it on a red background

INVENTORY

Why inventory management is so important for retailers

In 2021, 7.4% of retail sales were not realized due to out-of-stock items, which cost retailers $82 billion, per NielsenIQ data.

A warped timeline with DTC brands like Lulu Lemon, Everlane, Warby Parker, Athletic Greens, Harry's, Allbirds, Casper, and Away on a purple background

DTC

The future of DTC brands

While DTC may be taking a hit at the moment, it is still an important retail channel and retailers that want to succeed will need to incorporate it as part of an omnichannel strategy.

SUSTAINABILITY

Building a successful retail sustainability strategy

Get started on creating and implementing your retail sustainability strategy with these recommendations.

A robot arm holding out shaking retail shopping bags on a light pink background

TECH

The key uses of AI in retail may surprise you

There’s a lot more to retail AI than chatbots (think autonomous security robots!)

Explore Topics

Automation Delivery DTC E-Commerce Labor Payments Resale Stores Sustainability Tech Food & Bev

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All the industry news and insights retail pros need to know, in one newsletter.

Stay up to date on the retail industry

All the news and insights retail pros need to know, all in one newsletter. Join over 180,000 retail professionals by subscribing today.