Operations
Sam’s Club announces new customer engagement community
The company is using customer feedback to refine products before they hit the shelves.
Kristen Parisi is a senior reporter for HR Brew, specializing in workplace DE&I issues. She has been featured with other outlets including NPR, BuzzFeed, Refinery29, and CNN. Kristen began her media career in public relations, and spent nearly a decade coordinating media and messaging campaigns across business, technology, and consumer clients. She is also a passionate advocate for disability inclusion and representation in media, and earned a Gracie award in 2019 for these efforts.
The company is using customer feedback to refine products before they hit the shelves.
It’s the latest move in the retailer’s expanding customer convenience strategy.
Starbucks plans to grow its retail footprint 4% this year.