Lowe’s tests AI voice agents to handle customer calls across all stores
In home improvement specifically, AI agents will be able to handle time-consuming tasks, freeing up staff for more meaningful customer interactions.
Retail Brew delivers the latest retail industry news and insights surrounding marketing, DTC, and e-commerce to keep leaders and decision-makers up to date.
As shoppers become more selective and value-conscious, retailers must constantly adapt to shifting behaviors and rising expectations. Explore the trends shaping where and how consumers shop today, and what they mean for retail strategy in 2026.
Retail Brew delivers the latest retail industry news and insights surrounding marketing, DTC, and e-commerce to keep leaders and decision-makers up to date.