Remember when you’d see a commercial for a product on television? And then go to a brick-and-mortar store to buy it? (Okay, okay, we know that still happens—sometimes.) But the path to purchase for many retail transactions these days starts and ends online, so it’s easy to forget that it wasn’t always that way.
In her 30+ years in the CPG industry, Brigitte King, global chief digital officer at Colgate-Palmolive, has had a front row seat for that shift, and shifted her own career to mirror it.
King started at Colgate-Palmolive as a global trainee in the early 1990s, learning the ropes of marketing, finance, and market research before eventually joining L’Oréal in 1995, working in traditional brand marketing.
When she joined hair care brand John Frieda in 2002, she started building out its first website (which, she admits, dates herself a bit), learning about things like coding and wireframes, and eventually pivoted her career to digital marketing, and much farther down the road, re-joined Colgate-Palmolive in 2020.
Colgate was founded in 1806, and merged with soap company Palmolive-Peet in 1928. It’s home to—you guessed it—Colgate and Palmolive, as well as soap and personal care brands Softsoap, Speed Stick, and Irish Spring, as well as skin care brands Elta MD and PCA Skin, and many others. Since the company is a few centuries old, King’s focus has been driving its digital transformation.
“CPGs have been probably later to the data [and] digital analytics transformation party,” King said. “Colgate has really leaned in.”
Bright future: When she joined Colgate for the second time, the company had just started mapping out its digital strategy, which included plans for goals to achieve by 2025. She said she’s found that “people, tech, and process” has been the “magic trifecta,” in this strategy, which is geared at ensuring the company’s longevity and relevance.
Keep reading here.—EC
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