Physical retail may no longer be the first place customers discover a brand, but it’s increasingly becoming the place they decide whether to stay with one. At Retail Brew’s Clicks, Bricks, and Everything in Between event earlier this month, executives from premium diaper brand Coterie and Western-wear retailer Tecovas discussed how stores fit into the increasingly omnichannel shopping journey. While they have taken different approaches to brick-and-mortar—Coterie through wholesale partnerships and Tecovas through its own stores—both brands believe physical retail has become a powerful growth driver. For Coterie, physical retail has helped introduce the brand to new parents before funneling them into its subscription business, with 10%–12% of new customers acquired through retail over the last two years. Meanwhile, Tecovas customers who shop across channels generate 32% higher lifetime value. ICYMI, here’s a recap of Retail Brew’s conversation with Kara Silver, VP of e-commerce at Tecovas, and Grace Weingard, president of Coterie. Keep reading here.—JS |