A new experiential store concept from Ace Hardware is placing popular brands such as Weber, Big Green Egg, Craftsman, and DeWalt front and center of its merchandising strategy.
Last week at its fall convention in Chicago, the hardware chain unveiled a 13,000-square-foot prototype for the store format it calls “Elevate3 Ace,” which promises enhanced customer service and immersive showrooms for select brands.
-
The rollout of the new format comes as a number of retailers such as Walmart and fellow home improvement chain Tractor Supply Company invest in freshening up their brick-and-mortar stores, with many launching major renovation projects and investing in in-store technology upgrades.
Dale Fennel, VP of merchandising at Ace Hardware, told Retail Brew that Ace’s focus on elevating brands specifically stems from a decision made two years ago to embrace “experiential retailing,” with the goal of driving sales around its most successful products.
“For us, it’s about brands. We have a small number [of] some of our best, most exclusive brands that are fueling our growth,” he said. “We wanted to try to create this brand immersive shopping experience.”
Ace is trying to “become famous” in key categories such as paint, power, home preservation, and backyards and barbeque, president and CEO John Venhuizen said in a statement—and that means putting some brands on the merchandising pedestal.
Immersive experiences: In the past, Fennel said Ace’s merchandising was more focused on product category rather than brand. For example, a bunch of grills from different brands would be presented in a “backyard-type environment,” while accessories and fuels were in a separate area, he said.
With the new format, he said, products from the same brand will get their own “brand shop.” Ace has already done this with Weber, and Fennel said “sales and profits are way up,” contributing to a 30% uptick in its grill department overall.
Keep reading here.—AV
|