Last year, clothing rental company Nuuly repaired 1.7 million garments, removing 1.2 million stains, replacing 50,000 buttons, stitching 500,000 rips, and shaving more than 64,000 cubic inches of sweater fuzz—enough fuzz to fill a hot tub, for reference.
Those efforts allowed the company to keep more than 42,000 pounds of clothes in rotation on the platform, which is owned by Urban Outfitters, Free People, and Anthropologie parent URBN. The company enables its 300,000 subscribers to rent six styles a month from more than 300 brands for $98, reaching profitability in 2023.
Nuuly is “scratching that itch of wanting to have newness and trend in their life without the burden of the ownership,” Sky Pollard, Nuuly’s head of product, told Retail Brew, but in order to ensure that happens, it has to keep the products just like new. The company, whose net sales had grown 48.4% YoY as of November, opened a new 600,000-square-foot fulfillment and laundry center in Kansas City last year, joining its first facility located outside Philadelphia.
Nuuly does not charge any damage fees, unlike Rent the Runway, which has a stricter policy that covers only minor wear and tear, and encourages subscribers not to wash the items themselves. As such, about 25% of the clothes in its offerings today have received at least one repair and 9,000 items in its original assortment in 2019 remain in rotation. Pollard broke down Nuuly’s repair and cleaning process and life cycle of the company’s garments.
Keep reading here.—EC
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