“I’m opening a candy shop in the West Village,” is the first line of nearly every TikTok Elly Ross (@ellybellyeats) has posted since July, a simple hook that’s drawn in millions of viewers to loyally follow the opening of her NYC shop Lil Sweet Treat. The pick-and-mix candy store—featuring gummy candies imported from Spain, Sweden, Germany, Belgium, and more—opened its doors just a few days ago, but Ross has already amassed a community of “candy connoisseurs” who’ve followed the equal parts sweet and sour journey of opening a retail store, from location scouting through renovations and eventually her soft opening late last month. Ross grew up in a “very Korean household,” immigrating to the US as a young child, falling in love with sweet treats by trading snacks from different cultures with her classmates, she told Retail Brew. But with the importance of financial stability “ingrained” in her, she’s since worked in tech (she’s currently head of product at e-commerce startup ChaChing). That was until the Swedish candy craze took hold, especially in New York City, revealing to Ross a gap in the market for a shop offering unique international sweets she felt she could fill. “A lot of the skill sets that I’ve honed and grown as being a product manager have really helped me think about critically, ‘What is the user journey for someone coming to get candy, and how do we make every single step in that journey the most magical it can be?’” she said. Keep reading here.—EC |