Operations

Clorox cyberattack kneecaps company’s production cycles

Clorox hopes to restart regular production and fulfillment next week.
article cover

Justin Sullivan/Getty Images

· less than 3 min read

Retail news that keeps industry pros in the know

Retail Brew delivers the latest retail industry news and insights surrounding marketing, DTC, and e-commerce to keep leaders and decision-makers up to date.

No one likes being hacked, but when it happens to a company, it's worse than scammers sending fake friend requests.

Clorox said on Monday that a cyberattack from last month is affecting production and will have an impact on its quarterly earnings.

The company revealed in a securities filing that it took measures to thwart the attack, including scaling down its operations, and for the time being is manually fulfilling orders. It hopes to resume a normal schedule starting next week.

  • “Clorox has already resumed production at the vast majority of its manufacturing sites and expects the ramp up to full production to occur over time,” the company told CNN. “At this time, the company cannot estimate how long it will take to resume fully normalized operations.”

Watch out: Clorox is far from the only company to fall victim to a major cyberattack this year. In Q1, JDSports and WHSmith both reported such attacks, which have increased in frequency since the start of the pandemic.

  • According to a 2022 GlobalData report, hackers have been able to more easily target corporate networks through employees who are working from home.
  • GlobalData advises that retailers address cyberattacks quickly and bolster their cybersecurity infrastructure, because not doing so could negatively impact not only sales but reputation among customers.

“Using tools such as threat detection and response (TDR) which would identify threats before any malicious behaviour can take place, will add a layer of defence to minimise the frequency of such cyberattacks, thus helping to alleviate existing shoppers’ worries about the security of their personal details,” GlobalData said in its report.

Retail news that keeps industry pros in the know

Retail Brew delivers the latest retail industry news and insights surrounding marketing, DTC, and e-commerce to keep leaders and decision-makers up to date.