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With growth comes change—and that’s especially true in business. You’ll need to invest in new equipment, find new marketing channels, and expand your team. Make sure you have a POS system that’s built to grow with you.
Once upon a time, all a POS needed to do was ring up customers and help store owners manually keep track of inventory. In today’s omnichannel world, POS systems need to do more.
Let’s start by redefining “POS.” Traditionally, POS stands for “point of sale.” But today’s market demands a different meaning: “place of service.” Because customers can shop anywhere at any time, checkout is everywhere—and just a quick stop along a broader buying journey.
No matter how shoppers choose to checkout, their presence at the POS creates a treasure trove of information for retailers. And all of that data can be used to instantly help businesses understand what their customers are lookin’ for, manage inventory, improve pricing and more. Outdated systems just aren’t up to the modern-day task.
We teamed up with Global Payments to dig into what biz leaders need to know about refreshing their POS systems. Let’s get started.
Your order is ready
POV: You’re planning to grab some grub from your fave restaurant. Instead of dining in, you order through an app and pick up your food on the way home from work. The payment process is simple. With just the tap of a button on your phone, your meal is a short commute away. Yum.
That app-ordering experience is designed to be convenient and cater to what you’re looking for: From the minute you open a food app, the search function is integrated with both the payment and delivery or pickup options. You can search for the restaurants you want to try, what to order, and choose delivery or pickup in one integrated experience.
There’s no back and forth between browser windows, no paying the driver or cashier. The app will probably even remember your order the next time you open it. And when integrated with the right loyalty program, a POS system can help coordinate the sending of occasional deals and coupons on your fave snacks, too.
Contrast that with ordering a pizza from a local shop just a few years back. You called in your order and paid the pizza delivery person in cash. (Whew, are we dating ourselves here?) The point is, that the process relied on very basic POS systems. The pizza delivery person and the restaurant probably didn’t remember your order the next time you called, let alone know your ordering habits well enough to offer you personalized discounts.
Here’s another critical difference: A modern POS system connects with backend operations, ensuring that the front of the house can send information to the back—while helping improve employee management, too.
A modern POS system can help answer questions like: Are customers ordering more fried or grilled items? How should tips be divided? Is employee time keeping being managed effectively to ensure operational efficiency? And more.
These are the differences between outdated and modern POS systems.
Global Payments’ Genius for Restaurants POS is designed to meet the modern needs of every restaurant type and scale, from full service table management to counter service. The platform pairs with hardware engineered for high performance. Genius provides everything restaurants need: waitlist and reservations, real-time reporting, tableside payments, marketing tools, loyalty programs, and more.
Make it personal
Whether you’re running a restaurant or a boutique clothing store, Genius POS will help you get to know your customers better. Think about it: shoppers can use the system to browse everything from graphic t-shirts to handcrafted pottery and locally made goods.
As merchants utilize new digital POS systems to complete sales, they can access a wealth of information. That customer intelligence helps create an interactive, personalized shopping experience.
Let’s say a customer routinely purchases their favorite graphic t-shirts from a boutique. The store owner can track each customer’s purchase history in-store, and when a new shipment of delightfully droll duds arrives, that customer receives an email about the new shirts and a 10% discount code for an in-store purchase.
That lucky buyer’s journey is powered by an integrated POS system. Retailers can combine their payment hardware with loyalty programs, marketing campaigns, and custom ordering platforms in one place.
Global Payments’ Genius for Retail makes it simple. Whether you’re opening your first brick-and-mortar shop or expanding into a new location, Genius for Retail is designed to work easily, right out of the box. From managing orders and tracking inventory to delivering reliable checkouts, plus built-in tools for loyalty, marketing, invoicing and reporting, Genius for Retail is designed to support small and medium-sized retailers.
Think POSitive
You don’t have to lose the magic of your business to modernize your POS system—instead, an updated system can give your biz a boost while making it easier to run your business. Global Payments’ Genius POS solution helps restaurants and retailers streamline workflows and payments across all channels, from online orders to traveling food trucks and brick-and-mortar stores.
Learn what retailers and restaurateurs are prioritizing this year in the 2025 Commerce and Payment Trends Report.
Adopt an innovative POS system with Global Payments.