Why Joel Bines says locked display cases are ‘the single most customer unfriendly’ retail strategy
The author of The Metail Economy suggests a theft-prevention measure that shoppers will actually like.
“When you lock things up,” Tim Wentworth explained to analysts, “you don’t sell as many of them.”
The author of The Metail Economy suggests a theft-prevention measure that shoppers will actually like.
The chain declined to name the pilot stores. We found one.
Most end up trying to find the product in another store, according to a Consumer World survey.
Retailers continue to struggle with theft, but some are more optimistic than others about the second half of 2023.
In 2021, 7.4% of retail sales were not realized due to out-of-stock items, which cost retailers $82 billion, per NielsenIQ data.
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