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Jessica Meher’s e-commerce career has taken her from selling fine Japanese home goods to heading up e-comm marketing at HubSpot. But when the pandemic hit and shipping became a logistical nightmare, she turned her focus to the post-purchase experience and cofounded Wonderment, where as CEO she’s helping Shopify brands like Hydrant and Ridge Wallet manage packages getting stuck at facilities, or worse: entering the dreaded “black hole.”
How would you describe your job to someone who doesn’t work in retail? My role is to help online stores help delight their customers after they buy, so they can grow better.
One thing we can’t guess about you from your LinkedIn profile: I am obsessed with interior design and love to find old vintage decor and refurbish it. I’m one of those people who can walk into an outdated, tear-down of a house and immediately visualize how to redesign it.
What’s your favorite project you’ve worked on? Tough one, but I’m proud having launched GirlCapital.org to teach more women how to become angel investors.
Name your must-follow retail accounts: HomeGoods, One Kings Lane, The Home Edit, and Westwing.
Which emerging retail trend are you most excited about this year, and why? I love the trend toward profitability versus growth at all costs and how more brands are doubling down on CX and retention as a core part of their growth strategy.
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