The Checkout: Converging Physical and Digital Commerce

The key to customer success and satisfaction is meeting them where they are, and they’re increasingly everywhere. The notion that brick and mortar is dead is no longer valid, and online shopping is here to stay. How can you thoughtfully merge shopper interactions across the physical, digital, and mobile worlds?

In this edition of The Checkout, sponsored by Square, we’re talking omnichannel considerations and strategies with Ace Hardware Corporations's Bill Kiss, who serves as head of digital and retail strategy. We’ll delve into shifts in shopper habits and preferences and how to coordinate marketing efforts across channels.

• Speakers: Bill Kiss, Head of Digital and Retail Strategy, Ace Hardware
• Moderator: Katishi Maake, Reporter, Retail Brew

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