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Exclusive data: Holiday shoppers are looking for a bigger variety of gifts for more people in more places

Clothing and accessories are the top items shoppers are buying, followed closely by gift cards, according to a Harris Poll/Retail Brew survey.
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Retail news that keeps industry pros in the know

Retail Brew delivers the latest retail industry news and insights surrounding marketing, DTC, and e-commerce to keep leaders and decision-makers up to date.

We know the holidays can be tough, not just for consumers but also for retailers, especially when shoppers demand a wider variety of gifts at more places and for a lot more people.

According to a new Harris Poll/Retail Brew survey, the most popular gift-buying methods for holiday shoppers this year are e-commerce sites (70%) and retailers’ websites (58%), followed by directly shopping from brands (37%), social media (25%), and secondhand marketplaces (17%).

The survey of 2,120 US adults was conducted between December 15 and 17, and 1,718 reported shopping for gifts this holiday season.

Among those shoppers, more than 2 in 5 still needed to shop for all or most of their gifts. The people who procrastinated tended to go for retailers’ websites, directly from brands, and on social media, at 63%, 43%, and 31%, respectively.

Holiday shopping bar graph

Retail Brew

Best of both worlds: That doesn’t mean consumers are completely refraining from setting foot in stores. In fact, only 19% of respondents said they were exclusively shopping online, while 8% said they were only shopping in stores.

Most people aren’t playing favorites. For the holidays, 30% of shoppers said they did an equal amount of shopping both online and offline, while 29% primarily purchased items online with a few in-store purchases, and the remaining 15% chose to head to stores first, while making some online purchases.

A bit of everything: Now, you’re probably wondering what exactly customers are searching for so frantically in the e-commerce and brick-and-mortar realms.

Well, we have the answer for that one, too. Clothes and accessories were the top items (cited by 60% of respondents); followed by gift cards (58%); toys (44%); personal care and beauty items (38%); electronics (37%); books, video games, and media (36%): and food and beverages (35%).

A smaller number, however, wanted to give their loved ones the gift of local experiences (15%), while 12% very thoughtfully shelled out $$ on travel experiences, and 8% chose large purchases.

In a perfect world: According to its own consumer survey in October, the National Retail Federation (NRF) found that the average holiday shopper expected to spend $875 during the holiday season, so we asked a bonus question: What would you put the money toward if you had it?

Pie chart

Retail Brew

Retail news that keeps industry pros in the know

Retail Brew delivers the latest retail industry news and insights surrounding marketing, DTC, and e-commerce to keep leaders and decision-makers up to date.