Channel Switching

The definitive resource for retail professionals tracking channel switching. We provide in-depth reporting on the challenges and opportunities in the current market.

Crowds of shoppers on an escalator and in stores.
Consumer Behavior & Trends

Crowds top online deals as reason some holiday shoppers will skip stores

Checkout lines also a pain point, Sogolytics report finds.

Andrew Adam Newman
Gallons of milk on a store shelf.
Consumer Behavior & Trends

Walmart moves ahead with plans for second milk processing plant

The retail giant is increasingly building out its own supply chain to secure grocery staples like milk and beef.

Alex Vuocolo
Shopping cart full of holiday items.
Consumer Behavior & Trends

EXCLUSIVE: Americans Will Prefer In-Person Shopping Post-Pandemic

We found the desire to return to in-person shopping was consistent across age, gender and geographic demographics.

Katishi Maake

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