Customer Retention

Follow the shift in retail through our dedicated reporting on customer retention. Get the analysis and news required to lead in the global retail space.

A woman with a Santa hat sits in her living room with a Christmas tree in the background, holding her smartphone in one hand and making a “stop” gesture with the other.
Marketing

1 in 4 report brands’ holiday emails as spam

Onslaught of email promos prompts even more to unsubscribe and delete, per Validity.

Andrew Adam Newman
An illuminated Buffalo Wild Wings restaurant sign at night.
Marketing

Why Buffalo Wild Wings’s all-you-can-eat special worked out better than Red Lobster’s

The chain takes an apparent swipe at Red Lobster, asking customers to please not “bankrupt us.”

Andrew Adam Newman

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