Stores
Why are 40% of retail frontline workers scared to go to work?
Tackling “customer incivility” at NRF’s Big Show.
Customer Service
How leading retailers are training staff, reducing friction, and raising the bar on in-store service. Best practices and news on the customer experience frontline.
Stores
Retail stores that collect tips rose 70% over the last five years
In the tipflation era, tipping at ice cream shops, bakeries, and coffee shops surged too, per Gusto.
Stores
Target invests in generative AI tool for employees
The retailer will provide an AI-powered chatbot to employees at 2,000 stores by August. Other companies are getting similar ideas.
Stores
Hot Topic: Should stores ban large knapsacks and duffel bags to combat shoplifting?
Plus, you weigh in on eliminating the sales tax for secondhand items.
Stores
Union calls for retail workers to be treated with ‘dignity and respect’
The Retail, Wholesale, and Department Store Union urges retailers to treat their workers well this holiday season.
Stores
Trader Joe’s says it will never do self-checkout
“We’re not trying to get rid of our crew members for efficiency’s sake,” the company’s president said.
Stores
A setback for women CEOs in retail
Retailers including the Gap, Kohl’s, and the RealReal have hired male CEOs to fill vacancies left by female executives.
Retail news that keeps industry pros in the know
Retail Brew delivers the latest retail industry news and insights surrounding marketing, DTC, and e-commerce to keep leaders and decision-makers up to date.
By subscribing, you accept our Terms & Privacy Policy.
