Customer Service Expectations

Stay ahead of the curve with our deep dives into customer service expectations, featuring the strategies and trends defining the future of the modern retail industry.

An illustration of how Endear's clienteling software works includes the sort of message a sales associate would send a customer.
Consumer Behavior & Trends

How Endear uses AI to help in-store sales teams send personalized messages

The one-of-a-kind “clienteling” messages are up 50% in the last year on the platform.

Andrew Adam Newman
The exterior of a Trader Joe's in California with palm trees near the store.
Consumer Behavior & Trends

Trader Joe’s tops supermarket customer satisfaction list

Sav A Lot’s score was the year’s biggest increase and Wegmans’s the biggest decrease, per ACSI.

Andrew Adam Newman
DTC panel newsletter crop
Consumer Behavior & Trends

Walmart Joins Best Buy and Starbucks to Require Masks at All Stores

Will more retailers follow Starbucks, Best Buy, and Walmart?

Halie LeSavage

Retail news that keeps industry pros in the know

Retail Brew delivers the latest retail industry news and insights surrounding marketing, DTC, and e-commerce to keep leaders and decision-makers up to date.

By subscribing, you accept our Terms & Privacy Policy.

A mobile phone scrolling a newsletter issue of Retail Brew