Post-Purchase Experience | Retail Brew

A man in a shower sniffs a lathered-up bar of soap.

Why WISMO matters and how Dr. Squatch improved theirs

The brand reduced “where is my order” queries 25% with AfterShip.

Andrew Adam Newman

people and AI in theater

AI is not a cannibalistic infrastructure, it’s a creative medium: Vêtir CEO

Vêtir gets luxury stylists to train its AI models and AI agents.

Vidhi Choudhary

LiquiDonate founder Disney Petit loads items into a van.

This start-up is making a business case for brands donating returns

LiquiDonate promises it slashes returns costs and helps both the needy and the planet.

Andrew Adam Newman

A screen-grab from Rothy's app shows how reselling an item through Poshmark is an option when a return window closes.

How Poshmark and Loop are fostering resale when return windows close

When customers find they can’t return an item, selling on Poshmark is a click away.

Andrew Adam Newman

One hand reaching out with retail boxes for returns while another hand holding up stop

More than 1 out of 3 retailers hiring seasonal workers for holiday returns onslaught

The NRF/Happy Returns survey also found 2 out of 3 begin charging for returns in the past year.

Andrew Adam Newman

Cargo theft increases

I wish I wrote that: Waiting for a luxury handbag delivery…and receiving an empty box

Presented with the mystery of the missing $700 bag, our reporter went looking for answers.

Andrew Adam Newman

Coworking with Térence Delahaye

He’s co-founder and COO at Shipup