E-Commerce
This start-up is making a business case for brands donating returns
LiquiDonate promises it slashes returns costs and helps both the needy and the planet.
Post-Purchase Experience
What happens after checkout matters. Get retailer insights on delivery communication, unboxing, reviews, and follow-up tactics that drive repeat purchases.
E-Commerce
How Poshmark and Loop are fostering resale when return windows close
When customers find they can’t return an item, selling on Poshmark is a click away.
E-Commerce
More than 1 out of 3 retailers hiring seasonal workers for holiday returns onslaught
The NRF/Happy Returns survey also found 2 out of 3 begin charging for returns in the past year.
E-Commerce
I wish I wrote that: Waiting for a luxury handbag delivery…and receiving an empty box
Presented with the mystery of the missing $700 bag, our reporter went looking for answers.
E-Commerce
Coworking with Térence Delahaye
He’s co-founder and COO at Shipup
E-Commerce
Retailers grapple with the financial impact of the returns process
Total returns accounted for more than $761 billion in merchandise for US retailers in 2021—nearly 20% of which occurred after the holiday shopping season, per NRF.
E-Commerce
Retailers need to develop business strategies around returns: study
E-comm purchases are returned at least 3x more frequently than in-store buys.
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