Operations
Why the environment isn’t the only winner when you eliminate paper receipts
With electronic receipts, merchants can get ‘the digits’ of shoppers and keep interacting with them, says the founder of I Hate Receipts.
Andrew Adam Newman
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DTC
Direct-to-consumer companies are relying more on middlemen to balance their supply chains.
INVENTORY
In 2021, 7.4% of retail sales were not realized due to out-of-stock items, which cost retailers $82 billion, per NielsenIQ data.
TECH
A recent report found that 75% of generative AI’s value will come in four areas: customer operations, marketing and sales, software engineering, and R&D.
E-COMMERCE
Find out how e-commerce price optimization works, its pitfalls, and how to implement it.
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